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Call Center help desk style application - Free
| | This free software is used to quickly log trouble ticket calls. It is designed to be used as a call center but also could easily be used as a help desk “ help desk” application. The software has three primary functions, input new support calls, enter resolutions to existing support calls, organize and access old help desk calls threw the built in knowledge base or archives. Installation is fast and does not require any code modification. The call center software allows you to choose from ether a M.S. Access or MySQL backend database, which is used to store all the data collected in the call center. Minimal configuration is required for the database setup. This software call center help desk software is totally free.
Price: Freeware, GPL - Version: - Platform(s): Windows environment with ASP enabled web server.
Added: Tue Aug 24 2004 - Updated: Tue Aug 24 2004
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Adhesion By SurfHighway.com
| | Save money in your business by streamlining preventative maintenance and rebuilds of equipment for your IT department. Parts inventory management, equipment tracking (computers, monitors, etc.), work order management, and calendars enable Adhesion to generate (JIT) Just-In-Time inventory reports and alerts! This service manager is totally scalable from a small IT department or shop-floor to a multi-department IT organization (even a full blown manufacturing facility). Automatically integrates with our help desk manager, CRM, project manager, time sheets manager, and invoice manager applications. The ASP source code is included and this software allows for UNLIMITED USERS!
Price: 89.00 - Version: 1.5 - Platform(s): Win NT
Added: Fri Sep 29 2006 - Updated: Sun Oct 08 2006
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Help Centric By SurfHighway.com
| | Help Centric is a comprehensive, flexible, and portable ... web-based Help Desk System. Automatic responses to tickets, e-mail notifications, customer profile matching and a feature-rich knowledge base put Help Centric in a league of its own. Common help desk requests are handled quickly using the preset automatic responses. Help Centric comes with a Help Ticket History and Tracking module. There are separate web applications provided for administrators and tech support staff. Customers (internal and external) can open and track their own tickets. Includes a FREE contact manager! In addition, this help desk system interfaces with our other applications for: Project Management, TimeSheets, Calendar and Time Management, CRM and Sales Force Automation, Product Management, Service Management, Quote Management, and Order Management. Customizable ASP source code. This software covers UNLIMITED USERS.
Price: 65.00 - Version: 3.0 - Platform(s): Win NT
Added: Fri Sep 29 2006 - Updated: Sun Oct 08 2006
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Help Desk 5
| | A new version of our popular online Help Desk app! For your clients – it now has a side panel option, improved knowledge bank searches, customized glossary word definitions, etc. For the customer service professional – we’ve added a WYSIWYG editor, better management reporting (by specified dates), upload manager & more. Free support, install, source code & future version upgrade. (Visit for demo.)
Price: $125 - Version: 5.0 - Platform(s): Windows NT/2000/2003/XP with IIS
Added: Fri Apr 09 2004 - Updated: Sat Apr 10 2004
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Project Soft By SurfHighway.com
| | Project Soft 4.0 is a scalable, customizable, web-based project management solution perfectly suited for small, medium and large companies. This project manager features: GANTT charts, project cloning, E-MAIL alerts, task auditing, requirement tracking, attachment uploading, Avery 5160 labels report, burn-rate report, and grouped security for PROJECT TEAMS or clients. Perform job costing and quoting with ease. Enables you to communicate in real-time with other project team members and customers alike ... avoiding costly mistakes. In addition, Project Soft is integrated upon installation with our other ASP products featuring: timesheets management (time sheets), help desk management (CRM), scheduling management (and calendars), shop floor & asset management, quote management, order management, and invoice management ... forming a cohesive application suite tailored to your company's needs. Includes a FREE contact manager and ASP source code. This software covers UNLIMITED USERS.
Price: 69.00 - Version: 4.0 - Platform(s): Win NT
Added: Fri Sep 29 2006 - Updated: Sun Oct 08 2006
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